Privacy Notice

At Behaviour Bloom Ltd, we are committed to protecting your privacy and handling your personal information in a safe, transparent, and lawful manner.This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website or use our services.Who We Are:Behaviour Bloom Ltd provides Positive Behaviour Support (PBS), behaviour analytic services, and alternative provision for children and young people. We work with families, schools, local authorities and other professionals to provide individualised support.Behaviour Bloom Ltd is the data controller for the personal information we collect.If you have any questions about this Privacy Notice or how we use your information, you can contact us at:Email: enquiries@behaviourbloom.co.uk
Telephone: 07714979107What Information We Collect:Depending on how you interact with us, we may collect:Information you provide
  • Parent or carer name
  • Child's name
  • Contact details (email address, telephone number and postal address)
  • Information submitted through contact forms
  • Information relating to referrals or enquiries
  • Information you choose to provide about your child or family
Information we receive from professionals:Where appropriate and with the necessary legal basis, we may receive information from:
  • Schools
  • Local Authorities
  • Health professionals
  • Social care professionals
  • Other professionals involved in your child's support
This may include reports, assessments, educational information, behaviour support information and other relevant records.Website information:When you visit our website, we may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies
How We Use Your Information:We use personal information to:
  • Respond to enquiries
  • Arrange consultations and appointments
  • Deliver our services
  • Assess whether our services are appropriate
  • Communicate with families and professionals
  • Maintain clinical and business records
  • Meet legal and regulatory obligations
  • Improve our website and services
  • Send information that you have requested
We only collect information that is necessary for these purposes.Our Lawful Basis for Processing:Under the UK General Data Protection Regulation (UK GDPR), we process personal information using one or more of the following lawful bases:
  • Consent
  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Vital interests (where necessary to protect someone's safety)
Where we process special category data (such as health or disability information), we rely on an appropriate additional legal condition under UK data protection law.Children's Information:Much of the information we process relates to children and young people receiving our services.We only collect and process children's information where there is an appropriate lawful basis to do so and only where it is necessary to provide safe, effective and individualised support.Sharing Your Information:We only share personal information where necessary.This may include:
  • Parents and carers
  • Schools
  • Local Authorities
  • NHS professionals
  • Other professionals involved in supporting your child
  • Secure IT and cloud storage providers
  • Professional advisers where required by law
We never sell your personal information.Keeping Your Information Secure:We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.These measures include secure electronic storage, password protection, encrypted systems where appropriate and restricted access to information.How Long We Keep Information:We only keep personal information for as long as necessary to fulfil the purposes for which it was collected and to meet legal, professional and regulatory requirements.When information is no longer required, it is securely deleted or destroyed.Your Rights:Under UK GDPR, you have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (where applicable)
  • Request restriction of processing
  • Object to certain processing
  • Request transfer of your information in certain circumstances
  • Withdraw consent where consent is the legal basis for processing
If you wish to exercise any of these rights, please contact us.Cookies:Our website may use cookies to improve your browsing experience and understand how visitors use our website.You can manage or disable cookies through your browser settings.Complaints:If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk
Changes to This Privacy Notice:We may update this Privacy Notice from time to time to reflect changes in our services or legal requirements.The latest version will always be available on our website.